Privacy Policy

Hotel Jaco (“we”, “our” or “us”) is committed to maintaining your privacy. This privacy policy outlines Hotel Jaco’s practices with respect to information collected from users who access our website at hoteljaco.com (the “Site”), or otherwise share personal information with us. The policy also contains information about cookies. We encourage you to refer to this policy on an ongoing basis to stay up to date with our current privacy practices.

Information we collect

We collect two types of data and information from users:

Non-personal information. This is un-identified and non-identifiable information which may be made available or gathered through your use of the Site. It may include aggregated usage information and technical information transmitted by your device, such as the type of browser and operating system, language preference and access time, as well as your activity on the Site (pages viewed, clicks and actions).

Personal information. This is information that identifies an individual or may with reasonable effort identify an individual, including:

• Device information: geolocation data, IP address, unique identifiers and other information related to your activity on the Site.
• Registration information: when you sign up for a newsletter, your full name and email.
• Contact information: when you contact us, your full name, phone number and email.
• Booking information: when you book online through our booking engine, your full name, contact information, demographic information and payment information.

We receive your personal information when you voluntarily provide it to us by filling in a form or making an online booking, when you use or access the Site in connection with our services, and from third party providers such as traffic analytics vendors.

Using information

We use the information we collect to:

• Keep internal records;
• Send you notices about our services, provide technical information and respond to customer service requests;
• Periodically send promotional emails about special offers or other information we think you may find interesting;
• Serve you advertisements when you use the Site (see “Advertising”);
• Market our services (see “Marketing”);
• Customize the Site according to your interests;
• Conduct statistical analysis to improve the Site.

Advertising

We may use third-party advertising technology to serve advertisements when you access the Site. This technology uses information about your use of the Site to serve advertisements to you by placing third-party cookies on your web browser.

Marketing

We may use your personal information, such as your name, email address and telephone number, ourselves or through third party subcontractors to provide you with promotional materials about our services which we believe may interest you.

Our marketing materials always give you a way to decline further marketing offers. If you unsubscribe we will remove your email address or telephone number from our marketing lists. Even if you unsubscribe from marketing emails, we may still send you important communications such as customer service announcements or administrative notices.

Sharing information

We do not rent, sell or share users’ information with third parties except as described in this policy. We may share your personal information in a limited number of circumstances:

• Third-party service providers: providers involved in delivering our services to you, who may only use your information for that purpose.
• Legal and regulatory authorities: when required by law, to exercise our legal rights, to comply with legal obligations, or to protect the safety of any person.
• Business transitions: if all or part of our company is sold, merged or otherwise transferred, your personal information may be transferred as part of that transition.

Your rights

You may request to:

• Confirm whether we process personal information about you, and access it;
• Receive a copy of the personal information you provided to us in a structured, commonly used and machine-readable format;
• Correct your personal information;
• Erase your personal information;
• Object to or restrict the processing of your personal information;
• Lodge a complaint with a supervisory authority.

These rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

Retention

We keep your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and enforce our policies, taking into account the type of information and the purpose for which it was collected.

Security

We take great care to maintain the security of the Site and your information, and we use industry standard procedures to prevent unauthorized use of the information we collect. Although we take reasonable steps to safeguard information, we cannot guarantee that unauthorized access will never occur.

Cookies

A cookie is a small piece of information sent to your browser while you view a website and stored on your device. Cookies help you move between pages efficiently, remember your preferences, make advertising more relevant to you and help us compile statistics about the use of the Site.

The Site uses session cookies, which are deleted when you close your browser; persistent cookies, which stay on your device for a set period so we can remember your preferences; and third party cookies, set by services such as analytics providers.

We use Google Analytics to understand how visitors use the Site, such as how often they visit and which pages they view. We use this information only to improve the Site and our services, and we do not combine it with personally identifiable information. Google’s use of this information is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

Withdrawal of consent

You can withdraw your consent at any time by setting your browser to disable or remove cookies. If you do, some features of the Site may not work properly.

Changes and contact

We may update this privacy policy from time to time. Changes take effect when the revised policy is posted on this page, and your continued use of the Site means you accept them.

If you have any questions about this policy or the information we collect, please contact us at info@hoteljaco.com.

Last updated: October 2026